Cancellations, Late Arrivals, and Non-Attendance Policy
At Creative Healing Counselling and Art Therapy, we strive to offer quality care and ensure a positive experience for all clients. To support efficient scheduling and availability, we have established the following policy. By becoming a client of Creative Healing Counselling and Art Therapy, you agree to the terms outlined below. We ask clients to provide as much notice as possible when canceling or rescheduling appointments. If less than two clear business days’ notice is given, the scheduled fee will be charged. Payment of this fee is required before any future appointments can be scheduled or attended. This policy helps maintain appointment availability for all clients, especially those on our waitlist.
Cancellation Process
We understand that unexpected situations may arise. Due to limited appointment slots, we require a minimum of two clear business days’ notice for cancellations. This allows us to offer the appointment to another client. Cancellations can be made by:
- Phone or text your Practitioner
- Email: info@creativehealing.com.au
Late Arrivals
If you arrive up to 15 minutes late, we can extend your session only to the remaining scheduled time. Arrivals more than 15 minutes late may result in rescheduling or cancellation, incurring a cancellation fee. This applies to both cancellations and rescheduling.
Non-Attendance
A “no-show” is recorded when a client misses their appointment without prior notice, and the full scheduled fee will be charged.
Multiple Cancellations, Reschedules, Late Arrivals, or Non-Attendance
Repeated cancellations, reschedules, or late arrivals may result in the requirement for prepayment of future appointments or limitations on further bookings. This ensures appointment availability for all clients.
Cancellation Fee and Medicare Rebates
The cancellation fee is the full scheduled amount. It can be paid by bank transfer, credit card, or through third-party funders (e.g., NDIS, WorkCover, EAP, Victims Services, Home Care Package). Please note that Medicare rebates do not apply to late cancellations or non-attendance. As outlined in this agreement, you are responsible for the full fee, and no Medicare rebate can be claimed for these instances. This fee must be paid in full within 5 days after invoicing.
Cancellation Reminders
Our cancellation policy is communicated during intake, reinforced through email and text reminders, and detailed in any additional agreements or email communication with your therapist.
Questions
For questions or clarification, please contact:
Sally Tyrrell, Director
Creative Healing Counselling and Art Therapy
Email: info@creativehealing.com.au
Phone: 0425730692
We appreciate your understanding and cooperation with this policy, which enables us to deliver consistent, high-quality services to all clients. This policy may be updated periodically, with any changes communicated to clients in a timely manner.
