Frequently Asked Questions (FAQ)

How long are appointments?

Most sessions at Creative Healing run for 45 to 50 minutes, but this can vary depending on your needs and the type of support you’re receiving. Your therapist will work with you to tailor sessions that are focused and meaningful.


What services do you offer?

We support individuals, families, and workplaces with a wide range of services, including:

  • Mental health therapy for anxiety, depression, and stress
  • Relationship and parenting support
  • Child, adolescent, and youth counselling
  • Seniors and carer counselling
  • Pregnancy and postnatal support
  • Chronic health and neurological condition counselling
  • Disability and life skills support
  • Transition into aged care
  • Coaching and workplace wellbeing workshops
  • Allied health supervision
  • NDIS capacity building supports
  • EAP-funded services

Do you offer NDIS or funded sessions?

Yes! We welcome plan-managed and self-managed NDIS participants, as well as clients accessing support through:


Do I need a referral to book an appointment?

No referral is needed for private appointments. However, if you’d like to use a Mental Health Care Plan, you’ll need a GP referral to claim a Medicare rebate.

Please send your referral documents via:


How much do sessions cost?

ServiceFeeMedicare Rebate
Senior Clinician$200–$220✔ With valid MHCP
After-Hours Appointments$250✔ With valid MHCP
Allied Health Clinician$220✘ Not available

If you’re using NDIS funding or another supported program, please contact us directly to discuss your rate.


How do I book an appointment?

👉 Book Online

Use our online booking system to find an available time that suits you.

📞 Prefer to Chat?

Call us on 0425730692 — our team is happy to help you find the right therapist and answer any questions.


Is there a waitlist?

It depends on your availability and preferred therapist. On average, the wait time for an initial session is about 2 weeks — but we currently have immediate availability for NDIS clients (adults and children).


Can I get an earlier appointment?

Possibly! If you’re flexible and can attend at short notice, ask to be added to our cancellation list, and we’ll contact you if a sooner time becomes available.


How should I prepare for my first session?

To help us understand your needs, you might like to bring a short summary that includes:

  • Your main concerns or challenges
  • Any symptoms or issues you’ve noticed
  • Past support or therapy you’ve received

If you’re unsure how to prepare, just reach out — we’re here to support you from the beginning.


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