Creative Healing- Counselling and Art therapy is committed to providing quality services to you, and this policy outlines our ongoing obligations regarding how we manage your personal information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your personal information. For more details on the APPs, visit the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
1. What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers. We collect this information to provide our services, communicate with clients, and offer marketing updates.
We collect personal information through various means, including [interviews, correspondence, telephone, email, social media, website (e.g., cookies), and from third parties. We do not guarantee the privacy practices of any third-party websites or platforms we may link to.
2. Sensitive Information
Under the Privacy Act, Sensitive Information includes data related to an individual’s racial or ethnic origin, political opinions, religious beliefs, union membership, criminal record, or health. We only collect and use sensitive information for the primary purpose it was obtained, with your consent, or as legally required.
3. Social Media
We use social media platforms like Facebook, Instagram, and LinkedIn and other platforms to connect with our clients and the public. Please be aware that any information you choose to share on these platforms may be publicly accessible. We are not responsible for the privacy practices of these platforms, and we recommend you review their privacy policies.
4. Third Parties
When reasonable and practical, we collect personal information directly from you. However, we may also receive information from third parties (e.g., marketing agencies or payment processors). In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.
5. Disclosure of Personal Information
We may disclose personal information:
- To third parties where you have given consent.
- Where required or authorised by law.
- To payment processors or delivery services to facilitate orders.
6. Online Sales and Payments
When purchasing products or services through our website, your payment details are processed through secure, third-party payment providers. These providers may collect your payment details (e.g., credit card number) directly and are responsible for handling your information according to their own privacy policies. We do not store complete payment details on our servers.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
7. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies may collect non-personal information (e.g., browser type, pages viewed), helping us improve our services. You can disable cookies in your browser settings, although this may affect your experience on our site.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
9. Links to Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we recommend reviewing their privacy policies.
8. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, and unauthorized access. Personal information is stored securely, and when no longer required, it is destroyed or de-identified following the Privacy Act guidelines. However, we retain certain records, such as client files, for a minimum of 7 years as required by law.
9. Access to Your Personal Information
You have the right to access the personal information we hold about you and to correct or update it. Please contact us in writing if you wish to access your information. We will not charge for access requests but may apply a small administrative fee for providing copies of records. We may request identification to verify your access request.
10. Maintaining Personal Information Quality
It is important that your information is accurate and up-to-date. Please notify us if any of your personal information is incorrect or has changed. We will take reasonable steps to update our records to ensure we provide quality service.
11. Policy Updates
This Privacy Policy may change periodically. Updated versions will be available on our website.
12. Complaints and Enquiries
If you have any questions, complaints, or feedback about our Privacy Policy, please contact us:
Creative Healing- counselling and art therapy
Email: info@creativehealing.com.au
Address: 603 Gilbert Rd Preston, Vic 3072
